Privacy Policy

When you use Coffee Life Explorer, we may collect information you provide directly to us, including:

• your name and email address;
• your country, city and region;
• your answers to the Coffee Identity questions;
• your coffee interests, preferences and desired level of content depth;
• information about your membership and subscription status;
• communications you send to us; and
• information necessary to deliver and manage your Coffee Life Explorer issues.

We may also collect limited technical information associated with use of the website, such as browser, device, IP address, security and diagnostic information, and cookies or similar technologies used to operate the site.

We use your information to operate Coffee Life Explorer, including to:

• create and maintain your membership;
• determine your Coffee Identity and coffee preferences;
• personalize the recommendations and discoveries in your issues;
• find relevant cafés, roasters, coffees, events, articles, gear and other coffee-related discoveries, including recommendations relevant to your location;
• send your personalized Coffee Life Explorer issues and service-related emails;
• process and manage your subscription;
• prevent duplicate or repetitive recommendations;
• respond to your questions and requests;
• maintain the security and reliability of the service; and
• understand and improve Coffee Life Explorer.

We do not sell your personal information.

We do not use your personal information for third-party behavioral advertising.

Coffee Life Explorer uses software, search services and artificial intelligence tools to help research, evaluate and assemble personalized recommendations.

Where possible, we limit the information provided to these services to what is needed to perform the task. For example, coffee preferences, general location and other relevant profile information may be used to identify suitable recommendations.

We do not intentionally provide your name, email address or payment card information to the AI and search services used to generate your recommendations.

Automated systems help us personalize Coffee Life Explorer, but they are used to provide recommendations and editorial content, not to make decisions that have legal, financial, employment or similarly significant effects on you.

Payments and subscription billing are processed by Stripe.

We do not store your full credit or debit card number. Stripe processes your payment information and provides us with information needed to administer your subscription, such as payment and subscription status.

Stripe's handling of your information is also governed by its own privacy policies.

We use third-party email delivery services to send Coffee Life Explorer issues and service-related messages.

You may receive emails relating to your membership, subscription, payment status and weekly Coffee Life Explorer issues.

Paid members can manage or cancel their subscription through the Manage subscription link provided in their emails.

We use trusted service providers to help operate Coffee Life Explorer. These may include providers of:

• website hosting and application infrastructure;
• payment processing;
• email delivery;
• search and web research;
• artificial intelligence and recommendation processing; and
• security, diagnostics and technical services.

These providers receive only the information reasonably necessary to perform their services for us and are subject to their own contractual and privacy obligations.

Some of these providers may process or store information outside Quebec or Canada, including in the United States and other countries. Privacy laws in those jurisdictions may differ from those in your home jurisdiction.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the service, maintaining recommendation history, meeting accounting or legal requirements, resolving disputes and protecting the security of the service.

When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely.

Coffee Life Explorer may use cookies and similar technologies that are necessary to operate the website, maintain sessions, process payments, protect the service and understand technical performance.

If we introduce optional analytics, advertising or other non-essential tracking technologies that require consent, we will provide appropriate notice and controls.

Depending on where you live, you may have rights relating to your personal information, including the right to request access to the information we hold about you, ask us to correct inaccurate information, withdraw consent where applicable, object to or restrict certain uses, or request deletion of information where the law provides that right.

To make a privacy request, contact us at hello@coffeelifeexplorer.com.

We may need to verify your identity before completing a request.

We use reasonable administrative, technical and organizational safeguards designed to protect the personal information under our control.

No internet service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we hold.

Coffee Life Explorer is intended for a general adult audience and is not designed to knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

Coffee Life Explorer frequently recommends coffees, cafés, articles, products and other resources provided by third parties.

When you follow one of those links, you leave Coffee Life Explorer. The privacy practices of the destination website are governed by that website's own privacy policy, not this one.

We may update this Privacy Policy as Coffee Life Explorer develops or as our legal and operational requirements change.

When we make material changes, we will update the date at the top of this page and provide additional notice where appropriate.

Privacy Officer
Osiris Marketing Inc.
Email: hello@coffeelifeexplorer.com

Coffee Life Explorer
coffeelifeexplorer.com